Terms of use

1. GENERAL TERMS OF PURCHASE

1.1. General Terms

These terms apply exclusively to purchases made through the Website and may not be used for purchases made at the MILFEY BEAUTY INSTITUTE, located at: C. Córdoba, 6, 29670 San Pedro Alcántara, Marbella, Spain. These General Terms are the only applicable terms and replace any other terms, except in cases of prior explicit and written revocation. MILFEY SHOP may periodically amend its General Terms, so we recommend reviewing them each time you visit the Website. Such changes take effect upon their publication online and do not apply to contracts concluded prior to the changes. Each purchase on the Website is governed by the General Terms in effect at the time the order is placed. By placing an order, you are deemed to have unconditionally accepted our General Terms after reading them.

1.2. Online Orders

Orders may only be placed through the purchase pages of the Website www.milfey-shop.com and are confirmed after your registration in our system.

1.3. Product Information

All products offered through the Website www.milfey-shop.com include a description of their features and price. Information about product features and prices is provided on the respective product pages.

2. PRICE, PAYMENT METHODS, AND PRODUCT AVAILABILITY

2.1. Price

Product prices displayed on the Website are shown on the respective product pages.

The price applicable to each purchase is the one indicated on the Website at the time of order confirmation.

The total purchase cost, including delivery fees (if applicable), is paid after completing the order using the selected payment method.

All prices are listed in euros or dollars, include VAT, and apply exclusively to transactions made through the Website.

Product prices do not include delivery costs, which are added to the cart before order confirmation under these sale terms.

Information Updates:

  • Website content, including products and prices, is updated continuously. MILFEY SHOP strives to provide accurate, complete, and typo-free information.
  • If an error is detected in the Website’s data, MILFEY SHOP will correct it immediately.
  • If an error in price or product description is identified after placing an order, you will be notified and may cancel the purchase for a refund.
  • MILFEY SHOP reserves the right to modify prices, products, and promotions without prior notice.
2.2. Payment Methods

Our website offers secure order payments via Stripe.  

After confirming your order, you will be redirected to Stripe's secure payment page, where you can choose your payment method (credit/debit card, Apple Pay, Link, Amazon Pay, Bancontact, EPS, etc.). You will then need to enter the required details (card information, full name, address, and other data depending on your chosen payment method).  

After successful payment, an electronic receipt will be sent to your email address. The receipt contains all details of the payment transaction.  

2.3. Product Availability

Orders are processed in the order they are received.

If a product is out of stock, you will be notified by email. You may choose to:

  • Extend the delivery period to order the product from the supplier
  • Select an alternative product with similar features
  • Cancel the order with a refund

3. PURCHASE PROCESS

  1. Select a product category via the menu or search.
  2. Add the item to your cart.
  3. In the cart, specify the quantity of items and confirm the order.
  4. Register or check out as a guest.
  5. Fill in your personal details and accept the Terms.
  6. Confirm the delivery address, select a payment method, and click “Confirm Order”.
  7. You will be redirected to a secure payment page. Enter the required details and complete the payment.
  8. An order confirmation and payment receipt will be sent to your email.
  9. Once your order is handed over to the delivery service, you will receive an email with a tracking number.

4. DELIVERY 

Delivery is carried out via the DHL transport company.

Delivery cost is 5€.

MILFEY SHOP will deliver your order to the address specified by you within 30 days. The delivery time depends on your address.

After your order is confirmed and handed over to the delivery service, you will receive an email with a tracking number.

We deliver to all European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

5. ORDER CANCELLATION

Orders can be canceled without penalty before shipment by emailing info@milfey-shop.com with the order number.

If the order has already been shipped, you must wait for delivery and initiate a return.

6. EXCHANGE & RETURN

MILFEY SHOP reserves the right to reject returns without a prior request from the customer.

Reasons and Procedures:

a. Return Due to Dissatisfaction:

You have the right to withdraw from the purchase contract within 14 calendar days without justification. The period begins upon receipt of the product by you or a third party (other than the carrier).

To exercise this right:

  • Notify MILFEY SHOP via info@milfey-shop.com, providing the order number and a clear withdrawal statement.
  • Return the product in its original packaging with all accessories (manuals, receipts, protective films, etc.) within 14 days of notification.
  • You will bear return shipping costs unless the error is attributable to MILFEY SHOP.

Refund Process:

For card payments: Refunds will be issued to the card within 5–30 business days, depending on the card type (debit/credit) and bank.

b. Return of Defective Goods (Damage During Delivery):

If the product arrives damaged:

  • Note the defect on the courier’s delivery note immediately.
  • Email photos of the damaged product and a copy of the delivery note to info@milfey-shop.com within 24 hours.
  • MILFEY SHOP will arrange a free replacement. Return shipping costs are covered by the company.

c. Return of Incorrect Product:

If the received product does not match the order:

  • Notify MILFEY SHOP within 14 days via info@milfey-shop.com, specifying the order number and discrepancy.
  • Return the product in its original packaging.
  • MILFEY SHOP will ship the correct product at no additional cost.

Important: Returns are only accepted if the product’s packaging is intact and shows no signs of use.

MILFEY SHOP may reject returns if the product:

  • Has been used
  • Is damaged due to improper storage or use
  • Lacks original tags/stickers

7. WARRANTIES

MILFEY SHOP guarantees the legality of product sales through the Website www.milfey-shop.com.

Product warranties are provided by the manufacturer and specified in accompanying documentation. Warranty duration and terms depend on the product type.

MILFEY SHOP makes every effort to describe products accurately but is not responsible for:

  • Minor color or design variations due to screen settings
  • Feature changes made by the manufacturer after publication on the Website

8. RETENTION OF OWNERSHIP RIGHTS

Ownership of the goods remains with MILFEY SHOP until full payment of the order, including associated costs (interest, penalties, legal fees).

The risk of accidental damage to the goods passes to the buyer upon delivery to the courier service.

9. WEBSITE TERMS OF USE

9.1. Website Access

The Website is intended for users aged 14 or older.

Access to certain sections (e.g., personal account) requires registration. You are responsible for:

  • Maintaining login and password confidentiality
  • Actions taken under your account

MILFEY SHOP may block access if fraud or violation of terms is suspected.

9.2. Intellectual Property

The Website and all its elements (trademarks, images, text, videos, etc.) are protected by intellectual property rights. Any use, reproduction, or representation of the Website (in whole or part) for any purpose, including commercial use, is prohibited.

Use of the Website that harms the honor, reputation, or rights of third parties is prohibited.

User-Generated Content:

Through the Website, we may provide space for user-generated content (text, photos, videos, opinions, etc., hereafter “User Content”).

By posting User Content, you grant us a non-exclusive, irrevocable, royalty-free license (for the legal term of intellectual property rights) to reproduce, display, use, copy, adapt, edit, and distribute it.

User Content may be accompanied by anonymized data (city, country, age) or identifying information (name) if authorized by you.

User Content must not violate applicable laws, accepted moral standards, or these Terms. We reserve the right to remove non-compliant User Content.

9.3. Code of Conduct

We uphold values of tolerance and respect. By using the Website, you agree to:

  • Avoid racist, violent, xenophobic, malicious, insulting, obscene, or illegal content.
  • Refrain from political propaganda or proselytizing.
  • Avoid advertising third-party products/services.
  • Not misuse the Website (e.g., as a dating service).
  • Not disclose third-party personal data without consent.
  • Avoid content harmful to minors.
  • Not harass others.
  • Not post content depicting minors.

Reporting Violations:

To report unlawful content, email info@milfey-shop.com with:

  • Date of discovery
  • Page URL
  • Description of the violation
  • Offending user’s ID (if known)
9.4. Information Contained on the Website 

Website information may contain inaccuracies or omissions, especially from third parties. We commit to correcting them promptly.

Hyperlinks may direct you to third-party sites beyond our control. Review their policies before interacting.

Medical Disclaimer:

Recommendations and diagnostic tools on the Website are simulations for informational purposes. They do not replace medical diagnosis or treatment. Consult a professional for concerns.

9.5. Personal Data

Data collection and use are governed by the Privacy Policy.

To exercise your rights (access, correction, deletion), email info@milfey-shop.com with a copy of your ID.

9.6. Use of Cookies

The Website uses technical and analytical cookies to:

  • Enable shopping cart functionality
  • Analyze traffic
  • Personalize ads and offers

You may disable cookies in your browser, but this limits functionality.

9.7. Term Modifications

MILFEY SHOP may unilaterally modify these terms. Updated versions take effect upon publication. Review them regularly.

9.8. Dispute Resolution And Applicable Law

For inquiries, contact our Consumer Service: info@milfey-shop.com.

These terms are governed by Spanish law. Any disputes related to www.milfey-shop.com fall under Spanish jurisdiction.

CONTACTS

Email: info@milfey-shop.com

Address: C. Córdoba, 6, 29670 San Pedro Alcántara, Málaga